Privacy Policy & Terms
By installing MellowCRM, you agree to be bound by this app’s Terms and Conditions of Use, all applicable laws and regulations, and you acknowledge that you are responsible for compliance with any local laws. If you do not agree with any of these terms, you are prohibited from using or accessing MellowCRM. The materials on the MellowCRM website and app are protected by applicable copyright and trademark law.
What information do we collect?
We use Google sign-in to authenticate your account in the app, which allows us to collect your full name, email address, phone number, and publicly available profile picture from your Google account. However, we do not access any usage data such as email/drive/docs or any other private information from your Google account.
Additionally, we collect your call logs and phone numbers to enable key CRM features like accurate logging and reporting of all business calls. This helps map calls to the correct phone number in the CRM and allows us to send WhatsApp notifications for follow-ups. This data is sent to web.mellowcrm.com, where the app operates.
We also gather information on your Android version, device brand, and model number strictly for analytics and debugging purposes. This information is also sent to web.mellowcrm.com but is not used for advertising or shared with any third parties.
We collect information when you place an order or respond to a survey. During the ordering or registration process, you may be asked to provide your name or email address, although you can browse our site anonymously.
How do we use your information?
Call logs data: We use your call logs data for accurate logging and reporting of all business calls within the CRM.
Other data:
(Your information helps us respond better to your individual needs.)
(We strive to enhance our offerings based on the information and feedback we receive from you.)
(Your information helps us to more effectively address your support requests.)
(Your information, whether public or private, will not be sold, transferred, or given to any other company, except for the express purpose of delivering the requested product or service.)
(The email address you provide may be used to send you updates or respond to inquiries.)
MellowCRM’s use of information received from Google APIs will comply with Google API Services User Data Policy and Google Privacy Policy, including the Limited Use requirements. If a user wishes to remove MellowCRM’s access to their Google account, they can do so from the Google security settings page.
How do we protect your information?
We implement various security measures to safeguard your personal data when you submit or access your information. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database, accessible only to authorized individuals with special access rights. Your uploaded user data remains yours, and MellowCRM will not redistribute or disclose it unless required by law.
MellowCRM does not automatically review all user data uploaded to the platform but retains the right to refuse or remove any user data at its discretion.
Do we use cookies?
Yes, we use cookies to enable key features like user authentication and chat support and to improve the overall user experience of the app/site.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
– Trusted third parties who assist us in operating our website or app, or in providing services to you, must agree to keep this information confidential.
– We may share or disclose your Google user data with third parties for operational purposes, but only for the express purpose of fulfilling the features and services requested by you (e.g., integration with CRM systems for leads and follow-ups).
– Your information may be disclosed to comply with legal obligations, enforce our policies, or protect the rights, property, or safety of MellowCRM, its users, or others.
– We may share non-personally identifiable information with third parties for marketing, advertising, or other uses.
Facebook Integration Privacy Policy
What data do we collect and why?
When you integrate MellowCRM with Facebook, we collect your Facebook authentication information solely for authentication purposes. You can request deletion of Facebook integration data by writing to Support@mellowcrm.com, and your personal data will be removed from the platform within seven working days.
After integration, MellowCRM fetches and collects your leads from Facebook in real-time for CRM purposes.
Monitoring and Deletion of Collected Data:
You can view all leads collected from Facebook on the integration dashboard. Since leads and their history are essential business data, there is no self-service option to delete them in the app. However, you may request deletion by writing to Support@mellowcrm.com from your registered email, and the data will be deleted within seven working days.
Disclaimer:
Once data deletion is requested, all leads and associated history in the CRM will be permanently deleted.
Third-party links
At our discretion, we may offer third-party products or services on our website. These third-party sites have independent privacy policies, and we are not responsible for the content or activities of these linked sites.
Children Online Privacy Protection Act Compliance
We comply with the Children Online Privacy Protection Act (COPPA) and do not collect any information from individuals under 13 years old. Our website, products, and services are directed at individuals aged 13 and older.
Online Privacy Policy Only
This privacy policy applies only to information collected through our website and app, not offline.
Your Consent
By using our site and app, you consent to our privacy policy.
Changes to our Privacy Policy
If we make changes to our privacy policy, we will post them on this page.
Contacting Us
If you have any questions regarding this privacy policy, please contact us at:
Address:
Softwin Systems, 2nd Floor, Plot no. 907, Sector 82, JLPL Industrial Area, Mohali, Punjab 140308, India
These terms are governed by and construed in accordance with the laws of India. You agree that the courts in Mohali, Punjab, India, have exclusive jurisdiction to settle any disputes related to this agreement.
